FAQ's/ Help

Please select from the list below to be taken to the relevant question/answer you are after. 

 
Check that your address is correct - spelling, suburb, postcode, etc
You also need to put in a physical address as the couriers cannot deliver to a PO Box.
Keep it in the fridge in a paper bag or air-tight container in the freezer.
 
Our fresh Boerewors have a refrigerated shelf-life of 7 days and can be frozen up to 3 months.
 
If we send by post it will be frozen, so there is no chance of spoilage.
 
The best way is for you to come in and taste it, we have tastings once a month, but we can also supply you with tasting notes on all our wines.
 
Yes when we send it by courier it comes vacuum packed.
 
Biltong is a kind of cured and air-dried beef that originated in South Africa. Many different types of meat are used to produce it, ranging from beef through game meats to fillets of ostrich from commercial farms.
 
It is typically made from raw fillets of meat cut into strips following the grain of the muscle, or flat pieces sliced across the grain. It is similar to beef jerky in that they are both spiced, dried meats, but differ in their typical ingredients, taste and production process.
 
Boerewors is a fresh, traditional South African beef sausage, directly translated from Afrikaans it means “farmer’s sausage”. Unless specified (like our Grabouw Boerewors that has pork as well as beef) we use only lean beef in our Boerewors. The spices used are mainly nutmeg, pepper and coriander. The perfect sausage on the “braai” (BBQ), grill or pan-fry, it is truly a great all-rounder.
 
We have around 511 titles listed on this site. All of these titles are either in stock or, to the best of our knowledge, can be obtained for you in a reasonable time. We cannot guarantee that every title is in stock at all times, but we are currently supplying from stock around 90% of items ordered. 
 
Customers should be aware that we are not solely an internet-based business - we also handle orders received by the web, e-mail, fax and telephone as well as our retail store. For this reason it is NOT possible for us to indicate current stock levels on the website. 
 
If an item is out of stock at the time your order is processed here, your order for that item will be recorded, and the item concerned will be supplied as soon as we are able to obtain more stock. In the case of items which have not yet been published, this will be made clear in the description of the title and, again, your order will be recorded and supplied as soon as the product becomes available. 
 
In either case, please note the following: 
  • If you prefer us NOT to record orders, please add a comment in the 'Customer Notes' box at the checkout
  • f you prefer that we record your order, but ADVISE you when the product becomes available, again please say so in the 'Customer Notes' box at the checkout
  • We will do our best to remind you from time to time that we are holding an order for you, and to give you the latest information we have.
  • If we are informed by the publisher or supplier that a title is no longer available, we will advise you of this, cancel your order, and either remove the item from the website or mark it as 'no longer available' and prevent it from being ordered.
  • We obtain items from suppliers in South Africa. In these cases we ask you to be patient.
Most places in Australia.
 
In NSW we deliver next day however there are places in country NSW which can take up to 3 days so we can’t send fresh meat and products like boerewors. However we can send the groceries, biltong and dry goods throughout Australia to all the capital cities like Adelaide, Melbourne, Brisbane, Gold Coast and basically anywhere in Australia delivered to you the next day with Fastway Couriers.
 
Please refer to Fastway Courier schedule.
 
Delivery costs can be calculated by adding the products you desire from the store and click on the checkout options and the store will calculate the exact shipping rate you will be paying.
 
Please note we use Fastway Couriers and if you are not covered in their range we will be using Australia Post. If you wish us to use a different method, please mention in "Delivery Notes" at checkout.
 
We use Fastway Couriers to send your goods.
 
To calculate delivery time you can visit Fastway's link here to calculate delivery time of your parcel.
 
Click Here for Service Calculator: http://www.fastway.com.au  and select "Quote" tab.
 
On "Select Location" dropdown menu: select Sydney
 
"Sending to" : Add Your Postcode and select suburb
 
Parcel Weight: for this purpose enter "1"
 
And click on "Get Quote"
 
Note: Actual delivery charges will vary from this quote as charges are calculated automatically at checkout according to weight and dimensions of the entire order.
 
Please note we use Fastway Couriers and if you are not covered in their range we will be using Australia Post.  If you wish us to use a different method, please mention in "Delivery Notes" at checkout.
 

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